Terms of Use

These Terms of Use (“Terms”) govern your access to and use of BoardReporter (the “Service”), which is operated by Network Problems, LLC (“BoardReporter,” “we,” or “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” includes that organization.

The Service

BoardReporter helps boards schedule meetings, build packets, record motions and votes, manage documents and compliance, and turn recordings into draft minutes that a person reviews, approves, and signs. The Service supports your board’s secretary and officers; it does not replace their judgment, and no output is official until a human approves it.

AI-generated content

Transcripts, draft minutes, document classifications, extracted action items, search results, and Assistant answers are produced by automated systems and may be incomplete, inaccurate, or misattributed. You must review every AI-generated draft before adopting it. Approved minutes, resolutions, and consents are your organization’s records, prepared and adopted by your officers — they are not statements or representations by BoardReporter. BoardReporter is not a law firm and does not provide legal, financial, tax, or governance advice; we make no guarantee that minutes, resolutions, consents, or other records created with the Service are legally sufficient for your organization, jurisdiction, funders, or auditors. You are responsible for compliance with your bylaws, applicable statutes, and recordkeeping requirements.

AI allowances. Transcription, minutes drafting, document classification, text recovery from scanned PDFs (OCR), search indexing, and Assistant answers share a monthly usage allowance for each board. When a board reaches its allowance, these features pause until the first of the next month while everything else keeps working; board owners are warned by email before that happens. Scanned PDFs are transcribed up to 200 pages per file (longer scans remain stored and downloadable but are not searchable), and recovered text is a model’s transcription that you should check against the original where wording matters. We may adjust these allowances and limits to keep the Service reliable and will give board owners at least 30 days’ notice of a reduction.

Accounts and eligibility

• You must provide accurate information, verify your email address, and keep your credentials confidential.
• You are responsible for activity that occurs under your account. We recommend enabling two-factor authentication.
• The Service is intended for organizational use by individuals aged 18 or older.
• Notify us promptly at support@boardreporter.com of any unauthorized use of your account.

Your content and data ownership

You and your organization own all content you submit (“Your Content”), including documents, recordings, transcripts, minutes, votes, and governance records, together with the outputs the Service generates from it. You grant BoardReporter a limited, non-exclusive license to host, process, transcribe, index, and display Your Content solely to provide the Service to you and your board, including sending it to the sub-processors named in our Privacy Policy. We do not use Your Content to train AI models. You can export Your Content at any time and delete it, subject to the 30-day hold described in the Privacy Policy.

Recording and consent

You are responsible for having the rights and consents needed to record meetings and upload content. Many jurisdictions require notice to, or the consent of, every participant before a conversation is recorded. You agree to comply with applicable consent laws, to inform participants when a meeting is being recorded, and not to record or upload any conversation without the authority to do so. BoardReporter deletes audio after transcription but is not responsible for recordings made without proper consent.

Acceptable use

You agree not to:

• Use the Service to violate any law or the rights of others, including recording or privacy laws.
• Record, upload, or transcribe conversations without the authority or consent required by law.
• Upload malware, or attempt to breach, probe, overload, or disrupt the Service or its security.
• Access data or boards you are not authorized to access, or share invite links with people not intended to receive them.
• Use the Assistant or any feature to extract another organization’s data.
• Send unsolicited invitations or referrals, or use the email-in address for anything other than your board’s documents.
• Reverse engineer, resell, or misuse the Service except as permitted by these Terms.

Subscriptions, trials, and billing

• Free trial. Every board receives full access free for six months from the date it is created. No credit card is required to start.
• Plans. After the trial, continued creation of new content requires a subscription for that board: the Individual plan ($29/month, a single organizer, no additional members) or the Institutional plan ($249/month or $2,500/year, unlimited members). Prices are shown at checkout, exclude applicable taxes, and are billed per board. We may change prices with at least 30 days’ notice; changes apply at your next renewal.
• Renewal and cancellation. Subscriptions renew automatically until canceled. You may cancel at any time from the billing portal; access continues through the end of the paid period and no further charges are made.
• Failed payments. If a payment fails we will retry and notify you. The board keeps full access for a 14-day grace period; if payment still fails, the board becomes read-only until payment is made.
• Read-only after trial or cancellation. Your saved records remain viewable and exportable; creating new meetings, uploads, and minutes pauses until a subscription is active. We never hold your data hostage.
• Refunds. Payments are processed by Stripe. Fees are non-refundable except where required by law or where we have failed to provide the Service; annual plans canceled within 14 days of first purchase are refunded in full on request.

Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Maintenance, provider outages, and events outside our control may cause downtime; current status is published at /status. Support is available by email at support@boardreporter.com.

Data protection

Our Privacy Policy describes how we process personal information and names our sub-processors. A Data Processing Addendum reflecting applicable data-protection law is available on request to organizations that require one; email privacy@boardreporter.com.

Intellectual property

The Service, including its software, design, and trademarks, is owned by Network Problems, LLC and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any ownership of the Service to you. Your Content remains yours.

Third-party services

The Service relies on third-party providers for hosting, database, file storage, email, payments, error reporting, and AI processing. Your use of those features may be subject to the providers’ terms, and we are not responsible for their acts or omissions beyond our obligations under these Terms and the Privacy Policy.

Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI-generated drafts, transcripts, or answers will be accurate, complete, or legally sufficient.

Limitation of liability

To the fullest extent permitted by law, BoardReporter will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service, however caused. Our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim and one hundred US dollars. Some jurisdictions do not allow certain limitations, in which case they apply to the maximum extent permitted.

Indemnification

You agree to indemnify and hold BoardReporter harmless from claims arising out of Your Content, recordings made through or uploaded to the Service, your use of the Service, or your violation of these Terms or applicable law.

Termination

You may stop using the Service and delete your account or board at any time. We may suspend or terminate access if you materially violate these Terms, fail to pay, or if necessary to protect the Service or its users, and will tell you why where the law allows. On termination you may export Your Content during the 30-day hold; provisions that by their nature should survive will continue to apply.

Governing law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-laws rules. The state and federal courts located in New Jersey will have exclusive jurisdiction over disputes arising from these Terms or the Service, and each party consents to that jurisdiction, except where applicable law provides otherwise. The Service is provided by Network Problems, LLC, a New Jersey limited liability company.

Changes to these Terms

We may update these Terms from time to time. Material changes take effect 30 days after we post the updated Terms and notify board owners; other changes take effect when posted with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance.

Contact us

Questions about these Terms? Email support@boardreporter.com.